CaveJersey FREQUENTLY ASKED QUESTIONS (FAQ)

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It also makes it easier to view and manage your orders. However, you can still checkout as a guest.

Unless specifically stated as official or authentic, our jerseys are high-quality unofficial reproduction/replica jerseys.
CaveJersey is an independent retailer and is not affiliated with or endorsed by any clubs, national teams, leagues or sportswear brands.
Our History & Idea
We have been supplying quality replica jerseys since 2019, with a collection of more than 5,000 designs from clubs and national teams around the world.
We believe fans should have an affordable choice when supporting their favourite teams. Our focus is simple: great prices, a huge selection, quality jerseys and excellent customer service.

Player Version: Slim, athletic fit with lightweight, breathable materials. Logos and badges are generally heat-pressed.
Fan Version: More relaxed everyday fit with slightly heavier materials. Badges may be embroidered or sewn.
Choose Player Version for a fitted performance look or Fan Version for a more comfortable everyday fit.

Yes. Many jerseys may fit smaller than standard Australian, UK, US or European sizing.
We recommend ordering one size up, or even two sizes up if you prefer a looser fit.
Player Versions are generally slimmer than Fan Versions. Always check the product size guide before ordering, as sizing can vary between styles and manufacturers.

Generally, we do not offer exchanges for incorrectly selected sizes.
Please check the size guide carefully before ordering. If you’re between sizes, we recommend choosing the larger size.

Contact us as soon as possible.
If your order hasn’t entered processing or production, we’ll do our best to make the change. Once processed, customised, packed or dispatched, changes or cancellations may not be possible.

Once production starts, customised jerseys generally cannot be changed, cancelled, returned or exchanged.
Please double-check your name, number, badges, spelling and size before ordering.
If we’ve made an error or the item is faulty, please contact us.

Contact us with your order number, a short description and clear photos of the issue.
We’ll review it and provide an appropriate solution in accordance with our Returns Policy and applicable consumer laws.

Returns/refunds may be available for faulty, damaged or incorrectly supplied items.
Change-of-mind and incorrect-size returns may be restricted. Customised products generally cannot be returned unless faulty or incorrectly supplied.
Your rights under applicable consumer laws are not affected.

Contact CaveJersey before returning anything, providing your order number and reason for return.
If approved, we’ll provide return instructions. Please do not send an item back without contacting us first.

Orders are normally processed within 2–4 business days after payment confirmation.
We aim to dispatch every order as quickly as possible.

Destination

Estimated Delivery

United Kingdom

10–20 days

United States & Canada

12–20 days

Australia & New Zealand

10–25 days

Rest of World

15–25 days

Delivery times are estimates and may be affected by customs, public holidays, weather or courier delays.

Yes. CaveJersey ships worldwide to many international destinations.
Available shipping options and charges will be displayed at checkout.

Yes, Express Delivery may be available on request.
Please contact us before ordering for pricing and availability to your destination.

Once dispatched, your tracking number will be emailed to you.
Track your parcel here:
17TRACK – Track Your Order
Enter your tracking number and select Track. 17TRACK will normally detect your carrier automatically.
If the wrong carrier is displayed, you can manually change/select the correct carrier. For illustrated instructions, see the 17TRACK Tracking Instructions.

Don’t worry if tracking doesn’t update immediately. It may take a few days after dispatch for the first scan to appear. International parcels may also have periods without updates while travelling between countries or shipping partners.

First, check the latest status through 17TRACK.
Customs, public holidays, weather and courier delays can affect international deliveries.
If there has been no update for an extended period, contact us with your order number.

Check your mailbox, safe-drop areas, household members and neighbours first.
You can also contact the local courier shown in your tracking information.
If you still can’t locate your parcel, contact us with your order number and tracking number.

Available payment methods are shown securely at checkout.
We also accept Wise payments. Please contact us at cavejersey@gmail.com if you’d like to pay via Wise.
Payment options may vary depending on your country and currency.

We aim to represent every jersey as accurately as possible.
Small differences in colour, stitching, fabric, badges or positioning may occur between production batches. Colours can also appear slightly different depending on your screen.

For questions about products, sizing, customisation, orders, shipping, tracking or returns, please contact us at:
Email: cavejersey@gmail.com
For existing orders, please include your order number so we can assist you faster.